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Refund Policy

Last updated: February 13, 2026

No Refunds Policy

PinsMachine operates on a no-refund basis to prevent credit abuse. Once pins are generated and credits are used, they cannot be reversed or refunded.

By purchasing a plan, you acknowledge that all sales are final and you will not be eligible for a refund under normal circumstances.

Technical Issue Exception

The only exception to our no-refund policy is if you experience a technical issue that prevents you from using the service.

If you encounter a legitimate technical problem:

  1. Contact us immediately at support@pinsmachine.com
  2. Provide detailed information about the issue you're experiencing
  3. Allow us 7 days to investigate and resolve the problem
  4. If we cannot resolve the issue within 7 days, you may be eligible for a prorated refund

Prorated Refund Calculation:

Refunds will be calculated based on unused pin credits only. If you purchased 300 pins and used 50 before encountering an unresolvable technical issue, you would be eligible for a refund equivalent to the remaining 250 unused pins.

1. What Qualifies as a Technical Issue?

Technical issues that may qualify for refund consideration include:

  • Complete inability to access your dashboard after multiple attempts
  • Pin generation fails consistently despite valid URLs
  • CSV export feature not working after troubleshooting
  • Service downtime exceeding 48 hours
  • Critical bugs that prevent core functionality

Note: User error, misunderstanding of features, or dissatisfaction with results do not qualify as technical issues.

2. What Does NOT Qualify for Refunds?

  • Change of mind after purchase
  • Using all credits immediately and requesting refund
  • Dissatisfaction with AI-generated content quality (subjective)
  • Not understanding how the tool works
  • Purchasing the wrong plan by mistake
  • Duplicate purchases (verify your purchase before subscribing)
  • Forgetting to cancel before renewal
  • Temporary service interruptions under 48 hours

3. How to Request a Technical Support Review

To report a technical issue and request review:

Email: support@pinsmachine.com

Include the following information:

  • Your license key or account email
  • Detailed description of the technical issue
  • Screenshots or error messages (if applicable)
  • Steps you've already taken to troubleshoot
  • Date and time when the issue first occurred
  • Number of pins used vs. total purchased

We will respond within 24 hours and work diligently to resolve your issue within 7 days. If resolution is not possible, we will process your prorated refund within 5-7 business days.

4. Subscription Plans

Starter Monthly - $15/month (100 pins):

  • No refunds under normal circumstances
  • Technical issue exception applies (prorated by unused credits)
  • Cancel anytime to prevent future charges

Growth Monthly - $29/month (300 pins):

  • No refunds under normal circumstances
  • Technical issue exception applies (prorated by unused credits)
  • Cancel anytime to prevent future charges

Starter Annual - $149/year (100 pins/month):

  • No refunds under normal circumstances
  • Technical issue exception applies (prorated by unused credits in current month)
  • Annual commitment - no partial refunds for unused months

Growth Annual - $249/year (300 pins/month):

  • No refunds under normal circumstances
  • Technical issue exception applies (prorated by unused credits in current month)
  • Annual commitment - no partial refunds for unused months

5. Refund Example Calculation

Example Scenario:

You purchased Growth Monthly ($29, 300 pins). After using 50 pins, you encounter a critical bug that prevents further use. We cannot resolve it within 7 days.

Total Pins: 300
Pins Used: 50
Unused Pins: 250

Refund Calculation:
($29 / 300 pins) × 250 unused = $24.17 refund

The refund would be issued to your original payment method within 5-7 business days.

6. Cancellation Policy

You can cancel your subscription at any time to prevent future charges:

  1. Email us at support@pinsmachine.com
  2. Include "Cancellation Request" in the subject line
  3. Provide your license key or account email
  4. We will confirm cancellation within 24 hours

Important: Cancellation does not entitle you to a refund for the current billing period. You will retain access to your remaining pin credits until the end of your current period.

7. Chargeback Policy

Please do not initiate chargebacks without contacting us first.

If you dispute a charge with your bank instead of working with us directly:

  • Your account will be immediately suspended
  • All access to PinsMachine will be revoked
  • We will contest fraudulent chargebacks
  • You may be banned from future purchases

We are committed to resolving all legitimate issues fairly. Please contactsupport@pinsmachine.comfirst.

8. Fair Use & Abuse Prevention

This strict refund policy exists to prevent abuse, including:

  • Users generating all pins immediately and requesting refunds
  • Repeated purchase-and-refund patterns
  • False technical issue claims
  • Credit card fraud or testing

We reserve the right to deny service to users who abuse this policy or show patterns of fraudulent behavior.

9. Questions or Concerns?

If you have any questions about this refund policy or need technical support, please contact us:

Email:
support@pinsmachine.com

We typically respond within 24 hours during business days (Monday-Friday, 9 AM - 5 PM EST)

10. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of PinsMachine after changes constitutes acceptance of the updated policy.