Question 1

Do I need access to my Pinterest account?

Accepted Answer

No! PinsMachine doesn't need your Pinterest login. We generate a CSV file that you upload to Pinterest Business yourself using Pinterest's Import Content feature. This is safer and gives you full control over your Pinterest account.

Question 2

Do I need a Pinterest Business account?

Accepted Answer

Yes. Pinterest's bulk upload feature (Import Content) is only available for Business accounts. Personal accounts can't do bulk uploads. The good news? It's completely free to convert your personal Pinterest account to a Business account at pinterest.com/settings.

Question 3

What's the difference between free and paid plans?

Accepted Answer

Free plan gives you 5 lifetime pins with blog image fetching. Paid plans (Starter $15/mo for 100 pins, Growth $29/mo for 300 pins) include AI-generated Pinterest images, all SEO features, and priority support. Annual plans save 17-28%.

Question 4

What is your refund policy?

Accepted Answer

All sales are final. We do not offer refunds, credits, or prorated billing for unused pins, partial months, subscription cancellations, or plan changes. We recommend starting with our free plan (5 lifetime pins) to test PinsMachine before upgrading to a paid plan.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription anytime with no cancellation fees. Google Sign-in users can manage subscriptions in their account. License key users can email support@pinsmachine.com. You'll keep access until the end of your current billing period, but no refunds are provided for the remaining days.

Question 6

How does the CSV upload work?

Accepted Answer

After generating pins, download your CSV file. Then go to Pinterest → Settings → Import Content → Upload CSV. Pinterest will process and schedule your pins automatically according to the publish dates in the file. Takes under 2 minutes total.

Question 7

How does PinsMachine handle images?

Accepted Answer

Free tier: Blog image fetching only. Paid plans: Choose between (1) Blog images - we automatically fetch the best image from your post, or (2) AI-generated images - our AI creates Pinterest-optimized pins with text overlays in perfect 2:3 vertical format.

Question 8

Does PinsMachine work with WordPress, Shopify, and other platforms?

Accepted Answer

Yes! PinsMachine works with any website that has public URLs including WordPress, Shopify, Wix, Squarespace, Medium, Ghost, Substack, and custom websites. We extract content from the URL and generate Pinterest pins automatically.

Question 9

What makes PinsMachine's AI optimization different?

Accepted Answer

We use 4 proven Pinterest title formulas: Listicle, Benefit-Driven, Action-Oriented, and Trigger Word. Our AI auto-detects your content type and applies the right formula. We front-load keywords for maximum Pinterest SEO and generate 5-7 long-tail keyword phrases that Pinterest users actually search for.

Question 10

Can I use the same blog URL multiple times?

Accepted Answer

Yes, but we recommend waiting 30+ days before re-pinning the same URL. Pinterest's algorithm prefers fresh content. If you need multiple pin variations from one post right away, our AI generates different titles and images automatically.

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